Terms and conditions
All accepted orders may be subject to delays determined to be beyond our control, such as but not limited to; delays caused by strikes, fires, floods, earthquakes and other natural disasters, labor disputes, material issues, late deliveries by suppliers and others. A confirmed order that has been accepted and acknowledged cannot be canceled without prior consent by Interstyle and cancellation fees and charges will apply. Possession of Interstyle’s price list does not obligate Interstyle to sell any of its listed products herein to anyone.
Prices - Minimum order/ Minimum invoice/ Set-up charges
Prices, terms and conditions are those in effect at the time of shipment and are subject to change without notice. Prices shown are for full box quantities, per square foot, per piece or per panel as indicated on individual price lists and or quotes. Surcharges may be applicable for less than full box quantities, custom or small production runs or less than full panels. The minimum order value that will be accepted as conforming to these standards is $300.00. A special handling and packaging charge of up to $150.00 may be added to orders of less than $300.00. A set-up fee of $150.00 will be added to orders for 25 SF or less. All prices for shipments to the USA include customs charges, brokerage fees & duties (see freight conditions below). Please contact Interstyle directly to confirm pricing prior to ordering.
50% deposit due at time of order with the balance due prior to release/shipping. Our terms to established credit accounts are net 15th of the month following date of invoice. All overdue accounts will carry interest charges at 2% per month or 24% per annum.
Shipments are F.O.B. our Burnaby, BC factory unless otherwise specified. Customs charges, brokerage & duties are prepaid for shipments carried by courier or as part of a consolidated LTL shipment that has been arranged by Interstyle. Breakage, loss in transit, delays in delivery, and any other claims that are beyond our control, must be made to the carrier. All claims for shortages should be reported within ten days after receipt of shipment. No claims will be accepted for damaged material after it has left our premises.
All returns must be authorized by our company. Returns will not be accepted after 15 days from the delivery date and the returned goods authorization number (RMA) must be quoted. A minimum 20% handling charge will be assessed on all accepted returns. Materials must be returned prepaid to our factory in Burnaby B.C. in original cartons and accompanied by our invoice number. Absolutely no returns are accepted on direct factory orders, custom meshed assemblies or mosaic blends, material manufactured to order or partial boxes. Only full boxes are accepted.
Interstyle warrants its glass tile products to be free from manufacturing defects for the life of the product, subject to the following qualifications:
Variations of color, shade and size are inherent of all burnt clay or glass materials. No claims with respect to color or shade variation will be accepted after installation. The buyer is responsible for the inspection and acceptance of our materials before they leave our warehouse. Installation materials and conditions may have a significant effect upon the performance of a glass tile installation, therefore finished installations are not warranted by Interstyle. Methods of installation are beyond our control and we do not accept responsibility for chipping, crazing, spalling, etching, cracking, discoloration or loosening from the setting bed. If our products are regarded as unsatisfactory for any reason, we must be notified before installation. No allowance will be made for labor, costs of replacement, or for any other charges after the materials have been installed.
It is the customer’s responsibility to indicate at the time of ordering that the tiles will be used in a pool or water feature.
Since the use of our products is beyond our control, Interstyle does not expressly or implicitly warrant that our products are suitable for the use intended by the user. Our products are furnished upon the condition that the user will determine the suitability of our products for the intended use and that the user assumes all risks whatsoever that may arise as a result of the use of our products. Interstyle shall not be liable for any injury, loss or damage, whether direct or indirect, or arising in any way whatsoever, as a result of the use of our products or the unsuitability of our products for the intended use of the user.